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BJI Shipping Policy
If you wish to ship an item to another address, such as your workplace or another residence we can do that and would be happy to accommodate you. Bigham Jewelers allows shipping to almost any address you wish, however for your protection and our insurance requirements, we request a verified address for credit card payments and we will not ship to a PO Box.
What is a Verified address for credit card payments:
An address that your credit card company confirms as associated with your account.
Adding an approved alternate address is fast and easy:
Call the phone number on the back of your credit card and ask to add an alternate address for shipping. This will not change where your statement is sent, it will simply be an extra address that you've ok'd for shipping. Once this is done and verified we will ship to that address.
For your Protection:
Most online fraud cases involve someone using a credit card and shipping the merchandise to another address. Before the cardholder is even aware of the transaction the items have been shipped to an address the cardholder has never heard of! To protect our customers and limit fraud we will only ship to an address YOU say is correct.
When shipping to Bigham Jewelers please address your package to B.J.I. 2425 Tamiami Trail N. #101 Naples, FL 34103.
Bigham Jewelers makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any item without custom engraving or sizing in its original condition for a refund or an exchange. Refunds will be credited in the same form as they were paid. Limits apply on Special Order items (special size, metal, etc.), so please contact us for details on what items are special order.
Jewelry: 30 days from the date of delivery.
Watches: 10 days from the date of delivery.
Mounted/Unmounted Loose Diamonds: 10 days from the date of delivery.
Shipping is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of Bigham Jewelers online. We only refund up to the price of standard ground shipping.
Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.
Processing a Return
STEP 1) Return Merchandise Approval (RMA):
Contact us at 239-434-2800 or email to receive an RMA number. RETURNS ARRIVING WITHOUT AN RMA WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER. RMA's EXPIRE IN 14 DAYS.
STEP 2) Send item to B.J.I. Inc. 2425 Tamiami Trail North, Suite 101 Naples, FL 34103.
Please box all packages (more secure then envelopes). Include your RMA number, order number and original packaging. Include any diamond certificates, appraisals, certificates of authenticity (if not returned, you may be liable for a $250 replacement cost).
B.J.I. Inc. c/o Return Dept.
ATT: (YOUR RMA NUMBER GOES HERE)
2425 Tamiami Trail North, Suite 101
Naples, FL 34103
Bigham Jewelers is not responsible for lost packages, therefore you should Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
Less than $500:
You can ship it via any carrier. Be sure to ship your item fully insured, in a box and request a return receipt for confirmation that your shipment has reached its destination.
More than $500:
Ship your package via US Postal Service Registered Mail, in a box, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached us. (FedEx and UPS will not insure jewelry shipments over $500.)
STEP 3): Receiving
Upon receipt the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, have security tags removed, have been engraved, altered, resized, or damaged cannot be accepted. Rings ordered in non-standard sizes are non-returnable (sizes other than 6, 7 for women and 10 for men). Returns without a receipt or items that are improperly packaged or uninsured will be refused receipt.
If you have any questions about our return procedure, please don't hesitate to contact us: 239-434-2800.